PRIVACY POLICY
Last updated: March 18, 2025
This Privacy Policy explains how and why Lighthouse Restoration Contractors (“LRC,” “we,” “us,” or “our”) collects, uses, and shares (“processes”) your personal information when you interact with us, including when you:
Visit our website at https://lrccontractors.com or any associated subdomains
Request services, submit inquiries, sign up for marketing messages, or engage with any other related offerings
Receive text message (SMS/MMS) communications from us
If you have questions or concerns about any of the practices described below, please contact us at [email protected].
1. WHAT INFORMATION DO WE COLLECT?
Information You Provide to Us
We collect personal information that you voluntarily provide when you:
Submit a form on our website (e.g., a contact or opt-in form)
Request services, quotes, or any other information
Agree (opt in) to receive SMS or MMS messages from us
Communicate with us by phone, email, or otherwise
This information may include:
Name (first and last)
Phone number(s)
Email address
Mailing address
Other details you choose to share with us
Information Collected Automatically
When you visit our website, we may automatically collect certain technical data, such as:
IP address
Browser type and version
Device and operating system information
Referring URLs
Dates/times of site visits
Other usage information for analytics, security, and internal operations
Cookies and Similar Technologies
We may use cookies, pixels, and similar tools to enhance your experience, maintain security, and gather analytics. You can control cookie preferences through your browser settings. For more information, see our Cookie Policy (or the relevant section of this policy if integrated herein).
2. HOW DO WE USE YOUR INFORMATION?
We process your personal information for the following purposes:
Providing Our Services: To deliver requested services, respond to inquiries, schedule appointments, and otherwise manage our business operations.
Communication: To send administrative notifications, customer support messages, and (if you have opted in) promotional messages (including SMS/MMS).
Improvement & Analytics: To better understand how users engage with our Services and to enhance user experience, security, and offerings.
Legal & Compliance: To fulfill legal obligations, enforce our policies, and maintain secure operations.
We will not use your personal information for materially different, unrelated, or incompatible purposes without your consent, unless required by law.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We do not sell or share your personal information (including your phone number) to third parties for their independent marketing purposes. We may share certain information in the following circumstances:
Service Providers: We may share data with trusted vendors who provide essential services on our behalf (e.g., payment processing, customer management, SMS/messaging infrastructure), under written contracts that safeguard your information.
Business Transactions: In the event of a merger, financing, acquisition, or similar business transaction, personal information may be transferred subject to confidentiality agreements.
Legal Compliance: We may disclose data if required to do so by law, subpoena, or to protect the rights and safety of our company or others.
4. SMS/TEXT MESSAGE DISCLOSURES & CONSENT (CALL-TO-ACTION)
a. How We Obtain SMS Consent
We only send SMS or MMS messages to individuals who have explicitly opted in. Examples of opt-in methods include:
Online Forms: Checking an opt-in box or submitting a phone number alongside a disclosure stating you consent to receive text messages from Lighthouse Restoration Contractors.
Verbal or Written Consent: If we collect phone numbers offline (e.g., at a trade show or by phone), we will verbally confirm your consent and document it.
b. Required Information in Our Call-to-Action (CTA)
Anytime we request consent for SMS, we will provide clear, non-deceptive disclosures. You will see:
Brand Name: Lighthouse Restoration Contractors
Message Types: Appointment reminders, promotional offers, updates, etc.
Message Frequency: “Message frequency may vary” or a description of how often messages might be sent.
Message and Data Rates: “Message and data rates may apply”.
Opt-Out Instructions: How to text STOP (or other keywords like CANCEL or UNSUBSCRIBE) to opt out at any time.
Help Instructions: How to text HELP, or contact us at [email protected] for support.
Links: To our Privacy Policy (this document) and Terms & Conditions (see below).
c. How to Opt Out
To stop receiving SMS messages from us, reply STOP (or CANCEL or UNSUBSCRIBE) at any time. You may also contact us at [email protected] to be removed from future SMS communications.
d. Message Frequency & Charges
The number of messages you receive may vary based on your interactions with us. Message and data rates may apply as charged by your mobile carrier.
5. PRIVACY POLICY REQUIREMENTS FOR MESSAGING
To ensure compliance with current messaging regulations, our Privacy Policy must (and does) address the following:
Data Protection Assurance
We will not share, sell, or rent your phone number or other personal information to third parties for independent marketing.
We only use phone numbers for legitimate business purposes (e.g., sending requested messages, providing services).
Opt-Out Rights
You have the right to stop receiving text messages from us at any time by replying STOP or contacting us via email or our website. We honor such requests promptly.
Data Collection & Usage
We collect phone numbers and other personal details for appointment scheduling, delivering requested messages, sending updates, and similar business necessities.
We may store and process this data using secure service providers that help us manage our SMS communications and other business functions.
6. TERMS & CONDITIONS
You can view our full Terms & Conditions on our website at https://lrccontractors.com/terms (or another clearly referenced URL). In addition to our broader business terms, the following SMS-specific details are included:
Brand Name: Lighthouse Restoration Contractors
Types of Messages: Appointment reminders, informational notifications, marketing promotions, etc.
Message Frequency: May vary depending on services, promotions, or your ongoing interactions.
Message & Data Rates: Your carrier’s standard rates may apply.
Customer Care: Reply HELP for assistance or contact us at [email protected].
Opt-Out: Reply STOP, CANCEL, or UNSUBSCRIBE to halt further messages.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
We retain personal information as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. When such information is no longer needed:
We securely delete or anonymize it, or
We securely store it until deletion is feasible.
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
We have adopted reasonable administrative, technical, and physical safeguards to protect personal data from unauthorized access, alteration, disclosure, or misuse. While no system can be guaranteed 100% secure, we regularly review and enhance our security measures.
9. DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly solicit or collect personal information from children under 18. By using our Services, you confirm that you are at least 18 (or the parent/guardian of a minor using our Services under supervision). If you believe we have unknowingly collected data from a minor, please contact us immediately at [email protected] so we can promptly remove it.
10. YOUR PRIVACY RIGHTS
Depending on your location, you may have the right to:
Access: Request a copy of personal data we have about you.
Correct: Ask us to rectify any inaccurate or incomplete information.
Delete: Request the erasure of your personal information, under certain circumstances.
Withdraw Consent: Where our processing is based on your consent, you can withdraw it at any time (this includes opting out of SMS messages).
Opt-Out of Sale/Sharing: We do not sell your personal data to third parties for their own marketing, but you may still contact us with any questions or concerns about data sharing.
To exercise these rights, please contact us by emailing [email protected] or by visiting https://lrccontractors.com/contact.
11. DO-NOT-TRACK (DNT) SIGNALS
Many browsers offer a “Do Not Track” feature. Currently, there is no universal standard for recognizing or honoring DNT signals, and we do not respond to them at this time.
12. UPDATES TO THIS PRIVACY POLICY
We may update this Policy from time to time to reflect changes in technology, laws, business operations, or customer feedback. The revised version will be indicated by the “Last updated” date at the top of this page. We encourage you to review this page periodically to remain informed about any updates.
13. HOW TO CONTACT US
If you have any questions about this Privacy Policy, or wish to withdraw your consent for any reason (including SMS opt-out), please reach out to us at:
Lighthouse Restoration Contractors
27 Grand Ave
Farmingdale, NY 11735
United States
Email: [email protected]
You can also submit requests directly at https://lrccontractors.com/contact.
By using our Services or opting in to SMS communications, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms & Conditions.
